Privacy Policy

PUNYAKA is a platform that enables users to access and book spiritual, devotional, and related services, including but not limited to priest bookings, consultations, poojas, rituals, pooja samagri, events, content, and related offerings.

We may use your information to:

• Create and manage your account
• Enable bookings, orders, and service fulfilment
• Connect you with priests, consultants, vendors, or support teams
• Process payments, refunds, cancellations, and settlements
• Provide reminders, confirmations, and updates
• Improve user experience and platform performance
• Detect fraud, misuse, or suspicious activity
• Comply with legal and regulatory obligations
• Provide customer support and grievance handling
• Send updates, offers, or marketing communications, where permitted

By using the app and submitting your information, you consent to our collection and processing of your data for the purposes stated in this Privacy Policy, subject to applicable Indian law. Where required, you may withdraw consent, but some services may no longer be available if that data is necessary to provide them.

We may share your information only on a need-to-know basis with:

• Priests, consultants, and service providers
• Vendors, delivery partners, and logistics providers
• Payment gateways and banks
• Technology, analytics, CRM, communication, and support vendors
• Government authorities, regulators, or law enforcement where legally required
• Affiliates, auditors, legal advisors, or business transferees where necessary

We do not sell your personal data in a manner prohibited by law.

We retain your information only for as long as necessary:

• To provide services
• To maintain records
• To comply with legal, tax, accounting, and audit obligations
• To resolve disputes or enforce our rights

We use reasonable administrative, technical, and organisational safeguards to protect your personal data from unauthorized access, disclosure, loss, or misuse. However, no system can be completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of your data
• Withdraw consent
• Raise concerns or grievances

PUNYAKA is not intended for independent use by children unless supervised by a parent or guardian. Where required, parental or guardian consent may be sought.

Our app may contain links to or integrations with third-party services such as payment providers, chat tools, maps, logistics partners, or video platforms. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Updated versions will be posted in the app or on our website with the revised effective date.

For privacy concerns or grievances, you may contact: