Punyaka
Legal

Privacy Policy

Effective Date: August, 2026  |  Version V1

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Thank you for using Punyaka ("we", "our", "us", "App"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information (defined in Section 2) when you download, install and use the Punyaka mobile application and the services offered through them.

We want to ensure that you have complete control over the means and the manner in which you wish us to process your data. We process your personal information as permitted under applicable data processing laws, and in most cases will be processing your personal information based on your explicit consent and for a specified purpose as informed to you while seeking your consent, and to the extent permissible under applicable law, shall process your personal information that you voluntarily provide to us without prior consent (and we have elaborated on these two methods below).

We comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"). For the purposes of this Privacy Policy, Shri Punyaka Dharmic Services Private Limited acts as a "Data Fiduciary" in respect of personal data processed through the App, within the meaning of the DPDP Act.

About Us

Punyaka is a spiritual and devotional services application operated by Shri Punyaka Dharmic Services Private Limited, a company incorporated under the Companies Act, 2013. The App enables you to book verified Vedic priests for rituals at your premises or at a temple, to participate in virtual sevas performed at temples on your behalf, to consult priests and astrologers for Kundali, Jyotishyam, dosha analysis and muhurtham, to access panchangam and horoscopic outputs, to purchase pooja samagri and devotional products, to receive prasadam, and to access devotional content in our digital library. Punyaka is available on the Apple App Store and on Google Play, and is intended for use and service within India, and for devotees outside India who avail services performed within India.

This Privacy Policy applies to any customer or visitor who browses, books and purchases services and products (a "User"). Depending on the service concerned, we act either as the direct provider of the service, or as a technology platform and facilitator connecting you with a priest, astrologer, temple, trust, vendor, seller or logistics partner who performs or supplies the service or product. The capacity in which we act in respect of a particular service is disclosed to you at the point of booking.

By providing us with your express consent, or by voluntarily providing your personal information to us (where relevant), you acknowledge and agree that we shall collect and process your personal information for specific purposes which broadly involve enabling, coordinating and fulfilling the bookings, sevas, consultations and orders you place (we have elaborated on the personal information collected and the specific purpose for processing in the sections below). You also acknowledge and agree that the fulfilment of a booking necessarily involves the disclosure of certain of your personal information to the priest, astrologer, temple or vendor assigned to that booking, to the extent required for them to perform the ritual, seva or consultation you have requested.

As mentioned above, we will collect personal information in either of the following ways.

  • Consent: In most cases, we will process your personal information based on your prior specific consent provided through your acceptance of this Privacy Policy prior to providing your personal information to us, which you can withdraw at any time as per the process that we have set out in Section 9 of this Privacy Policy; or
  • Legitimate use of voluntarily provided personal information: Notwithstanding anything contained herein, and subject to the DPDP Act and other applicable laws, your use of our services and voluntary provision of personal information shall be deemed as your consent to our collection and use of such information in accordance with this policy, unless you expressly indicate otherwise. Specifically, this may involve situations where you: (i) provide personal information to set up an account on the App; (ii) provide the ritual, sankalpam, birth or address particulars necessary for a booking to be performed; (iii) provide personal information to us while providing us feedback or a review; and (iv) provide personal information to us while contacting us. It is clarified that we may also have certain additional legitimate grounds for processing of personal information as may be permitted under applicable laws.

You understand that we do not undertake any processing that is unconnected with the services you have requested. Every disclosure made by us to a priest, astrologer, temple or vendor is rooted in the scope of the consent provided by you and in the particulars you have voluntarily provided for the booking concerned.

2

Information We Collect and How We Use It

We have laid out specifically below the personal information that we collect from you, our basis for processing said personal information, and the specific purposes of processing. We will collect the following types of information ("personal information"):

Account Information

We collect your mobile number and the one-time password used to verify it, your full name, your email address and your profile particulars when you register with us and when you use the App. This personal information helps us create your account, verify your identity, personalise your experience and enable core functionality. We use such personal information for:

  • completion of your registration and the setting up of your account;
  • verifying that the mobile number provided belongs to you;
  • enabling you to place, view, modify and track bookings and orders;
  • sending booking confirmations, ritual and muhurtham reminders, delivery updates and other service communications;
  • resolving disputes and troubleshooting problems;
  • promoting a safe service and protecting the security and integrity of the App, the services and the users;
  • customising or improving your experience on the App;
  • enforcing and informing you about our Terms and Conditions;
  • contacting you and responding to your queries;
  • communicating important notices or changes in the services;
  • cases where we have a legal duty to use your personal information for a particular reason;
  • sharing and disclosure of personal information with partners and other third parties, as may be required for providing the services;
  • investigating potential breaches, or protecting the rights, property or safety of the App and its users;
  • fulfilling our contractual obligations towards you; and
  • any other purpose after obtaining your consent at the time of collection.

Do note that we use your personal information to send you communications regarding the services, as well as messages where the primary purpose is to advertise or promote our products or services, and messages that relate to your transactions or relationship with us, including bookings, orders, festivals and seasonal offerings, and updates to the Terms and Conditions. However, we will allow you to opt out of receiving such promotional communications from us, including by disabling promotional push notifications through the App or your device settings. If you opt out, we may still send you non-promotional communications, such as those relating to a confirmed booking or order, and this will not apply to instances where such communications are correlated to and part of the service offerings provided by us.

Address and Delivery Information

We collect your address, apartment or road, locality, city and pincode. We collect this personal information to deliver prasadam, pooja samagri and other products to you, to route a priest to the premises at which a ritual is to be performed, and to determine service availability in your area.

Birth and Horoscopic Information

Where you use the Kundali, Jyotishyam, panchangam, muhurtham, dosha, horoscope or consultation features, we collect your date of birth, time of birth, place of birth, gender and, where you provide them, your gotra, nakshatra, rashi and related particulars. This personal information is collected for the sole purpose of generating the horoscopic output you have requested and of enabling the priest or astrologer to conduct the consultation. We want to clarify at the outset that this personal information is not used for advertising, is not shared with advertising, attribution or analytics partners, and is not disclosed to any person other than the priest or astrologer assigned to your booking and those of our personnel who require access in order to deliver the service or resolve a grievance.

Booking and Service Information

We collect your booking preferences, ritual and service requirements, the service selected, the date, time and muhurtham requested, the sankalpam particulars and the devotee particulars associated with the booking. We collect and process this personal information to fulfil the specific ritual, seva or service you have booked, and to match the booking to a priest, astrologer, temple or vendor having regard to availability, geography, language, specialisation and sampradaya.

Information Relating to Other Individuals

Certain rituals require particulars of persons other than you, including family members, participants in a ritual, or ancestors in respect of whom a shraddham or pitru karyam is performed. Where you submit such particulars through the App, you confirm that you are authorised to do so and that you have informed the individual concerned of the purpose for which the particulars are being submitted, or, in the case of a deceased individual, that you are entitled to provide such particulars. We use such particulars solely for the performance of the ritual booked and for the records associated with that booking.

Consultation Data

Consultations conducted through the App may involve the exchange of chat messages and live voice or audio, and, where the feature so provides, video. We collect the consultation particulars, the chat messages exchanged and, where a session is recorded, the audio or video recording and any transcript generated from it. We collect and process this data to conduct and deliver the consultation session between you and the priest or astrologer, to document what was advised, to improve the quality of consultations, and to resolve disputes and complaints. Where a consultation session is recorded, an in-App notice will be displayed to you before the recording commences.

Virtual Seva Data

Where you book a virtual seva, we collect the sankalpam particulars you provide, and we may receive from the temple or the officiating priest a recording, photograph or streaming feed evidencing the performance of the seva, which is made available to you within the App. Such material is provided to you as documentation that the seva has been completed. We do not use footage in which you or your family members are personally identifiable for marketing or promotional purposes without your separate, express consent.

Payment and Transaction Data

We collect the payment status, transaction reference, amount, date and time, payment instrument type, masked instrument identifier, invoice and billing records, and cancellation, refund and settlement history associated with your bookings and orders. Where a purchase is made through the in-app purchase mechanism of the Apple App Store or Google Play, we additionally receive the purchase receipt, transaction identifier and subscription status published to us by the store, and do not receive the payment instrument particulars at all. We collect this personal information to process payments, refunds, cancellations and chargebacks, to issue invoices and receipts, to carry out reconciliation, and to comply with our tax, accounting and record-keeping obligations. We want to clarify that we do not collect, store, process or have access to your complete card number, CVV, UPI PIN or net-banking credentials, which are handled exclusively by our payment aggregator or by the relevant app store, as set out in Section 4.

Device and Usage Data

We collect App activity, device type and model, operating system and version, App version and build, unique device and installation identifiers, mobile network information, IP address, language and time zone settings, login and session activity, in-App navigation and feature usage, crash logs, performance traces and diagnostic data. This personal information helps us understand how you interact with the App, improve usability, performance and stability across device types and operating system versions, detect and diagnose technical issues, and prevent fraud and unauthorised access.

Location Data

We derive your approximate location from your IP address in order to display the panchangam, sunrise and sunset timings and service availability applicable to your city. Where you grant the location permission on your device, we collect precise device location in order to match you with priests and services in your vicinity and to support delivery. Precise location is collected only with your permission, is collected only while the App is in use, and may be withdrawn at any time through your device settings without affecting your ability to use the remainder of the App.

Analytics, Attribution and Advertising Data

The App incorporates third-party software development kits for analytics, crash reporting, attribution and advertising measurement. Through these, we collect in-App events, screen views, session data, install and attribution data, and, where you permit it, your device advertising identifier (the Identifier for Advertisers on iOS and the Google Advertising ID on Android). This data is used to understand how the App is used, to measure the performance of our advertising campaigns and to deliver advertising to persons who have previously interacted with the App. On iOS, tracking across apps and websites owned by other companies is undertaken only where you grant permission through the App Tracking Transparency prompt, and you may change that choice at any time in your device settings. On Android, you may reset or delete your advertising identifier and opt out of personalised advertising through your device settings. Declining or withdrawing this permission will not affect your ability to use the App.

Support and Feedback Data

We collect the support queries, feedback, reviews, ratings and messages that you submit through the App. We use this personal information to resolve your issue, to improve the quality of our services, and, in the case of reviews and ratings, to display them within the App so that other devotees may make an informed choice.

3

Specific Permissions That We Will Require From You

For you to be able to avail our services, we will require your specific and explicit consent to access the following on your device. Each permission is requested at the point at which the relevant feature is first used, and is accompanied by an in-App explanation of why it is needed:

You may grant any of these permissions at a later time, and may revoke any of them at any time, through your device settings. Denial or revocation of a permission will not prevent you from using the App generally, but the specific feature that depends on that permission will not be available to you.

Location

We require access to your device location in order to display the panchangam, sunrise and sunset timings applicable to your city, to determine service availability in your area, to match you with priests available in your vicinity, and to support delivery of prasadam and products.

Notifications

We require permission to send push notifications in order to deliver service-related alerts, including booking confirmations, priest assignment and arrival updates, muhurtham and ritual reminders, seva completion confirmations, delivery updates, account alerts and security messages, as well as promotional notifications relating to festivals, seasonal offerings and new features. You may disable promotional notifications at any time within the App, and all notifications through your device settings.

Camera and Microphone

We require access to your camera and microphone in order to enable live voice and video consultations with priests and astrologers and to allow you to view and participate in a live virtual seva. This access is used only during an active consultation or seva session initiated by you, and is not used at any other time. The App does not access your camera or microphone in the background.

Photos, Media and Files

We require access to your photos, media and files in order to allow you to upload a profile photograph, to submit photographs with a review, and to save the horoscopic outputs, seva recordings, invoices and prasadam documentation made available to you.

App Tracking Transparency (iOS)

On iOS devices, we will request your permission before tracking your activity across apps and websites owned by other companies for advertising and measurement purposes. If you decline, the App will continue to function in full, and your device advertising identifier will not be accessed.

4

How Do We Share Your Information

We want to clarify at the outset that we do not sell your personal information. We may share your personal information in the following situations:

With Priests, Astrologers, Temples and Service Partners

To the extent necessary to perform the ritual, seva or consultation you have booked, we share your name, contact number, the address at which the service is to be performed, the sankalpam particulars and, in the case of consultations, your birth and horoscopic particulars, with the priest, astrologer, temple or trust assigned to your booking. The corresponding particulars of the assigned Partner are shared with you within the App.

With Our Payment Aggregator

Payments for services and products which are performed or delivered outside the App are processed through Razorpay (Razorpay Software Private Limited), a payment aggregator authorised by the Reserve Bank of India. Your complete card number, CVV, UPI PIN, net-banking credentials and other payment authentication credentials are collected and processed exclusively by Razorpay on its secure, PCI-DSS-compliant infrastructure, and we neither collect nor have access to them. We receive and store only the transaction events and confirmations published to us by Razorpay, for record-keeping, reconciliation, refund and dispute-resolution purposes. Your use of Razorpay's services is additionally governed by Razorpay's own terms and conditions and privacy policy, and we request you to please read Razorpay's terms and conditions available at https://razorpay.com/terms/ and its privacy policy at https://razorpay.com/privacy/ before making a payment.

With the Apple App Store and Google Play

Where a purchase of digital content or a subscription is made through the in-app purchase mechanism of the relevant app store, the payment is processed by Apple Inc. or Google LLC (or their Indian affiliates) as applicable, under their own terms and privacy policies. We do not receive your payment instrument particulars in such a transaction; we receive only the purchase receipt, transaction identifier and subscription status necessary to unlock and maintain your entitlement. Your relationship with the relevant app store in respect of such a purchase is governed by that store's own terms.

With Logistics and Delivery Partners

To the extent necessary to deliver prasadam, pooja samagri and other products to you, we share your name, delivery address and contact number with the logistics or delivery partner concerned.

With Employees and Third-Party Service Providers, Vendors and Contractors Authorised to Take Action on Our Behalf

To provide our services to you and to help us operate, maintain and improve the App, only if deemed necessary for providing such service to you, such as cloud hosting and storage, communication and messaging, video and streaming, customer relationship management, analytics, crash reporting, attribution and support. To this end, all the third parties and employees with whom we share personal information are bound by written contractual obligations of confidentiality, purpose limitation and data minimisation, are restricted to processing on our documented instructions, are prohibited from onward transfer without our authorisation, and are required to return or delete the personal information on termination.

With Advertising and Measurement Partners

In respect of the in-App event, attribution and advertising identifier data described in Section 2, and subject to the permissions you have granted on your device. We do not share your birth or horoscopic particulars, consultation content, or seva or ritual particulars with any advertising or measurement partner.

Legal Requirements

If required to comply with a legal obligation, a judgment or order of a court or tribunal, or a lawful direction of a governmental, regulatory or enforcement authority, or to protect and defend our rights or property, or to prevent fraud or illegal activity.

Business Transfers

If we are involved in a merger, amalgamation, restructuring, acquisition or asset sale, subject to the transferee being bound by obligations no less protective than those set out in this Privacy Policy.

5

How Do We Store Your Information

We store your data on a secure database with high-end security systems. We retain your personal information only for as long as your Punyaka account remains active and the purposes for which the data was collected continue to be served, subject in all cases to the deletion timelines set out below. Where applicable law requires us to retain specific categories of personal information for a longer period, such data shall be retained only to the extent and for the duration mandated by such law, and shall not be used for any purpose other than compliance with that legal obligation.

Retention Linked to Your Account

As a general rule, all personal information collected by us in connection with your Punyaka account, including your account information, address information, birth and horoscopic information, booking and service information, device and usage data and derived preferences, is retained for as long as your Punyaka account remains active.

Retention of Consultation Records

Consultation recordings and transcripts are retained for such longer period as a pending dispute, complaint or investigation requires, following which they are deleted or irreversibly anonymised.

Deletion Upon Account Closure

Upon deletion of your Punyaka account, whether initiated by you from within the App or by us in accordance with the Terms and Conditions, we shall permanently and irreversibly delete all personal information as further mentioned under Section 8 of this Policy.

Uninstalling the App

Deleting or uninstalling the App from your device does not by itself delete your account or the personal information associated with it. To delete your account and your data, you must follow the process set out in Section 8.

Legal Retention Exceptions

Notwithstanding the above, we may retain certain personal information beyond the periods set out in this section to the extent required to comply with our legal, regulatory, tax, accounting or fraud-prevention obligations, or to establish, exercise or defend legal claims. Any such retained data shall be used solely for the specific legal purpose justifying its retention and for no other purpose.

6

How Do We Operate or Transfer Your Personal Information

The personal information provided by you is stored primarily on servers located in India. Certain of our third-party vendors and partners may store or process personal information on infrastructure located outside India, under contractual arrangements, in jurisdictions permitted under applicable law, and strictly for the purpose of providing our services. Any such transfer is effected in accordance with the DPDP Act and the DPDP Rules and is subject to any restriction notified by the Central Government in respect of transfers to a particular country or territory. Such transfers are carried out subject to appropriate data protection and security measures to ensure the confidentiality and integrity of your information. Any change in our data transfer practices in the future will be notified to you, and you may review our revised Privacy Policy and provide your consent to such updated practices.

7

Data Security

As part of data security measures:

  • We take reasonable measures to protect your personal information from unauthorised access, loss, misuse or alteration, including encryption of data in transit between the App and our servers over HTTPS/TLS encrypted connections, access controls on a need-to-know basis, role-based permissions, authentication controls, logging and monitoring, secure configuration of hosting infrastructure, and periodic review of our security practices.
  • Payment credentials are never received by the App or by our systems, and are handled exclusively by our payment aggregator or the relevant app store, as set out in Section 4.
  • Partner identity and tax documents uploaded through the Punyakari application are stored in restricted-access storage, are accessible only to those of our personnel whose role requires access for verification, settlement or dispute resolution, and are not accessible to Users of the App.
  • We have adopted all reasonable safeguards as mandated by applicable law in order to protect your personal information.
  • You are responsible for maintaining the security of the device on which the App is installed and of the credentials and one-time passwords used to access your account, and for all activity carried out under your account. You should notify us promptly if you become aware of any unauthorised use of your account or loss of your device.

Despite our best practices of safeguarding your personal information, you understand and accept that there is no guarantee that data transmission over the Internet will be completely secure and that any data that you transmit to us is at your own risk. We assume no liability for any disclosure of data due to errors in transmission, unauthorised third-party access to the App and our databases, or other acts or omissions beyond our reasonable control, and you shall not be entitled to hold us responsible for any such breach of security to the extent it occurs notwithstanding our compliance with the safeguards set out above.

In the event of a personal data breach which is likely to result in a risk to the rights or interests of affected users, we shall, without undue delay, notify each affected user through their registered contact details and through an in-App notification, and shall notify the Data Protection Board of India in the manner and within the timelines prescribed under the DPDP Act and the DPDP Rules. We shall also report the incident to the Indian Computer Emergency Response Team where required under the Information Technology Act, 2000 and the directions issued thereunder.

8

Account Deletion

You may permanently delete your Punyaka account and the personal information associated with it directly from within the App by navigating to Settings, Delete Account.

Once a deletion request is initiated:

  • your Punyaka account will be permanently and irreversibly deleted within 30 (thirty) days of the request, in accordance with the retention provisions set out in Section 5 (How do we store your information);
  • all personal information associated with your account, including your account information, address information, birth and horoscopic information, booking and service information, consultation records and device and usage data, will be deleted or irreversibly anonymised in accordance with applicable laws;
  • your personal information will also be deleted from the records of the third-party service providers who process such data on our behalf, subject to their respective processing timelines and contractual obligations (which in no case shall exceed 30 (thirty) days from the date of our deletion request to such provider);
  • you will lose access to your booking history, saved horoscopic outputs, saved addresses, seva documentation, consultation records and other account-related information;
  • any active subscription purchased through the Apple App Store or Google Play must additionally be cancelled by you through your app store account settings, as we are unable to cancel a store-managed subscription on your behalf;
  • this action is irreversible once the deletion process is completed; and
  • notwithstanding the above, certain limited categories of information, including transaction, invoicing, tax and settlement records, may be retained for such period as may be required under applicable law for legal and compliance purposes, and any personal information required in connection with a pending booking, dispute, investigation, claim or regulatory requirement shall be retained until that matter is concluded.

Where you have a booking which has been confirmed but not yet performed at the time of your deletion request, we will contact you to complete or cancel that booking before giving effect to the deletion.

9

Your Rights and Choices

When you use Punyaka, you will have certain rights regarding your personal information available under applicable laws, including:

In scenarios of withdrawal, we may delete or archive your personal information or other information we had earlier collected and stored, or de-identify it so that it is anonymous and not attributable to you. Upon receiving a request for deletion of your personal information, or withdrawal of consent for the processing of personal information, we shall not retain your personal information if we no longer need it, or unless there is a legal requirement to retain the same. Do note that multiple legal bases may exist in parallel, and we may still have to retain certain data and information at any time.

You are required to furnish only such information as is authentic, and not to impersonate another person or suppress any material particular, when exercising a right of correction or erasure. You can contact us at the details in Section 12 to make requests regarding your data.

Right to Access Information

You have the right to obtain from us a summary of the personal information being processed about you and of the processing activities undertaken, together with the identities of the Data Fiduciaries and Data Processors with whom your personal information has been shared and a description of the personal information so shared.

Reviewing or Correcting Your Data

You have the right to correct, complete or update any of your personal information. Most of your personal information can be corrected by you directly within the App under Settings, Profile. In the event that you notice that any personal information already provided by you is inaccurate or incomplete or needs to be updated, and the same cannot be done at your end through the App, you can ask us to rectify it by contacting us at the details set out in Section 12. We urge you to ensure that you always provide us with accurate and correct information, particularly your birth particulars and the address at which a ritual is to be performed, since the accuracy of the horoscopic output and the fulfilment of your booking depend entirely on it. In case of any such modification of personal information, you may be required to furnish supporting documents relating to the change in personal information for verification, if required by us. Any loss or damage accruing due to provision of inaccurate information or failure to update your details will be your sole responsibility, to our total exclusion.

Deleting Your Information

You shall have the right to request the erasure of your personal information in the manner prescribed under Section 8 above.

Right to Deny Consent

You shall have the right to deny a request for consent for (i) collection and processing of specific personal information; (ii) processing of personal information for specific purposes; (iii) disclosure of such personal information to any third parties; and (iv) retention of such personal information beyond the completion of purpose, except when the same is required to be retained under applicable laws. However, any such denial will not prejudice our rights or the rights of our partners to retain any personal information that you have provided in relation to the services already availed by you through the App. Further, in case of a denial of a request for consent, we do not guarantee the provision or continued facilitation of a service.

Right to Withdraw Consent

You may also choose to withdraw your consent, including consent provided for the processing of your personal information by us or by any third party on our behalf, at any point in time. To withdraw your consent for the use, processing, disclosure, sharing or transferring of any personal information, you may raise a request within the App or write to us at the details set out in Section 12. The ease of withdrawing consent shall be comparable to the ease with which it was given. Device-level permissions may additionally be revoked at any time through your device settings, as set out in Section 3. Your withdrawal of consent will not affect the lawfulness of processing of personal information based on your consent before its withdrawal. In such an event, you are responsible for the consequences of such withdrawal of consent, and we do not provide a guarantee of services if any such option to withdraw consent is exercised. If you do not provide your consent or later withdraw your consent, we reserve the right not to offer you a service if such personal information was relevant for the provision of that service.

Right to Nominate

You shall have the right to nominate any other individual, who shall, in the event of your death or incapacity, exercise your rights in relation to your personal information, as per applicable law.

Right to Grievance Redressal

You shall have the right to a readily available means of registering a grievance with us in the manner set out in Section 12.

10

Children's Privacy and Persons with Disability

The App is not intended for independent use by children under the age of 18. We do not knowingly collect data from children under 18 or encourage children to interact with the App independently. Where a ritual, seva or consultation is booked for or on behalf of a child, the booking must be made by a parent or lawful guardian, who is responsible for the particulars submitted and who provides consent on the child's behalf in the manner prescribed under the DPDP Act and the DPDP Rules. We do not undertake tracking or behavioural monitoring of children, and we do not direct advertising at children. If you believe we have collected such data, please contact us so that we can delete it.

The App and our services are inclusive and cater to all persons, including persons with disabilities. For the purpose of this Privacy Policy, a person with disability refers to someone with long-term physical, mental, intellectual or sensory impairment that may hinder their full and effective participation equally with others, but a person who is otherwise competent to contract. Where an individual with a disability has a lawful guardian, we process that individual's personal information with the consent of the lawful guardian. If you are a user with a disability and require any assistance to access or use the App, please contact us at support@punyaka.com. We will be happy to serve you and help you through the use of the App.

11

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by way of an email or a pop-up notification within the App and will publish the updated policy with a revised "Effective Date", accessible from within the App and from the App's listing on the Apple App Store and Google Play. Where an amendment materially alters the purposes for which your personal information is processed or the categories of recipients to whom it is disclosed, you will be required to provide your consent and acceptance to the updated Privacy Policy before you can continue accessing the App and the services after such change. All communications, transactions and dealings on the App shall be subject to the latest version of this Privacy Policy in force at the time.

12. Grievance Redressal

We have a grievance redressal officer who leads a dedicated team at your service to redress any grievances that you may have in relation to your personal information as processed by us. In order to reach out to our grievance officer, please refer to the details below:

Name: Rithesh

Designation: Grievance Officer

Email: support@punyaka.com

Telephone: +918121023202

You may also choose to send us written communication at our address below:

Shri Punyaka Dharmic Services Private Limited, Lotus Heights 3, Kavuri Hills, Phase 2 Road, Jubilee Hills, Shaikpet, Hyderabad, Telangana, India, 500033

The grievance redressal team shall acknowledge your grievances, complaints or concerns with respect to the App or the services within 24 (twenty-four) hours of receipt of the same and shall endeavour to redress the same at the earliest, and in any event within 15 (fifteen) days of receipt, as per the requirements under applicable law. A consumer complaint relating to a transaction on the App will be redressed within 1 (one) month of its receipt in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

Please note that Punyaka's grievance redressal mechanism addresses only the issues related to the way we process and manage your data on the App, and in no way can address the issues that you may have with a temple, trust or other third party which processes your personal data independently of us, or with the Apple App Store or Google Play in respect of a store-managed purchase.

We would also like to inform you that as per the DPDP Act, if you have any concerns with respect to the manner in which we process your data, and you have exhausted your opportunity of redressing your grievances with us and you are not satisfied with the resolution, you may also make a complaint to the Data Protection Board of India in the manner prescribed.

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